UACT Toolbox
The Utah Advanced Communication Training (UACT) is a virtual workshop aimed at improving the communication skills of 人妻中出视频 of Utah 人妻中出视频 employees who interact with patients, offering tools for effective dialogue in various healthcare scenarios.
By Claire CIarkowski and Kristin Akers | 5 minutes
Utah Advanced Communications Training (UACT) is a virtual workshop designed to enhance the communication skills of 人妻中出视频 of Utah 人妻中出视频 employees who directly interact with patients. Tailored for healthcare providers, the training covers various communication tools, including setting agendas during initial visits, responding to emotions, delivering serious news, discussing care goals and prognosis, handling medical errors, managing conflicts, and addressing microaggressions. The toolkit provides resources for each skill.
UACT TOOLS
First Visit and Agenda Setting
We all have agendas - make sure you know how to navigate an encounter in a timely fashion and meet everyone's expectations.
Responding to Emotion
Do you know what to say when someone is emotional? Here are some quick tools so you can respond like a pro.
How to Deliver Serious News
No one likes being the bearer of serious news. Luckily, there is a framework to help the conversation go as smoothly as possible.
Discussing Goals of Care and Prognosis
These tools help provide structure when medical turn serious and we need to focus on what matters most.
- and handout
- Vital Talk's
Conflict Management
Understand your conflict style and steps to help both parties brainstorm options to succeed.
- Article: - PON - Program of Negotiation at Harvard Law School
- Article:
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